Frequently Asked Questions
Everything you need to know about our fresh-baked goods and delivery.
How do I ensure my baked goods arrive fresh?
We bake all orders to order and use specialized insulated packaging and expedited shipping to ensure your treats arrive with that 'just-out-of-the-oven' quality.
Do you offer local pickup at your Noe Valley location?
Yes, you can select 'Local Pickup' at checkout. Orders are typically ready within 24 hours, and you will receive a notification when your treats are packed and ready.
What is your policy on returns for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or if there is an error, please contact us within 24 hours for a replacement or refund.
Do you provide options for dietary restrictions?
We offer a selection of gluten-free and vegan items. Please check the 'Dietary Friendly' section of our menu, but note that all items are prepared in a facility that handles wheat, nuts, and dairy.
Can I schedule a delivery for a specific future date?
Absolutely. During the checkout process, you can use our date picker to select a preferred delivery window for birthdays, holidays, or special events.
How should I store my bread and pastries once they arrive?
Most of our breads are best kept in a paper bag at room temperature. For longer storage, we recommend slicing and freezing. Detailed storage and reheating instructions are included in every box.